Contact Us

theluxestrandcollection@theluxestrandcollection.com

Privacy Policy

Returns & Refund Policy

Due to the nature of our products and strict hygiene standards, all hair extension sales are final.

Once hair extensions have been purchased and/or opened, we are unable to offer refunds, exchanges, or returns under any circumstances. This includes change of mind, incorrect colour selection, or length/weight preferences.

We kindly ask that all clients ensure they have selected the correct colour, length, and weight prior to purchase. If you are unsure, we strongly recommend booking a consultation or contacting our team for colour-matching assistance before placing your order.

For hygiene and quality assurance reasons, hair products cannot be resold once they have left our premises.

Aftercare Responsibility

All clients will receive an aftercare card with their purchase.

This outlines the correct maintenance, washing, styling, and care instructions required to maintain the longevity and quality of your hair extensions

Please note:

Failure to follow the recommended aftercare guidelines may result in reduced lifespan or performance of the hair extensions. We cannot take responsibility for hair that has not been maintained in line with our aftercare instructions.

Final Sale Policy

By completing a purchase with Jade’s Luxury Hair, you acknowledge and agree to the above policy and understand that hair extensions are a final sale item.

If you’d like, I can also write you:

	•	A Shipping Policy

	•	A Terms & Conditions page

	•	Or a short “Returns Summary” blurb for your checkout page so clients see this before purchasing (which is GREAT legally and professionally).

Disclosure of Personal Information:

We may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or servicing your requests. These third parties have agreed to keep your information confidential and use it only for the purposes for which they were engaged. We may also disclose your information when required by law or to protect our rights, safety, or the rights and safety of others.

Contact Us:

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at pureellahair@gmail.com. We are dedicated to addressing any inquiries and resolving any issues to ensure your privacy and satisfaction.